Terms & Conditions

TERMS & CONDITIONS

Last Updated: June 2026

1. About Us

Little Bloom Room is a florist based on the Isle of Wight, United Kingdom.

Business Address:

41 Cross Street
Cowes
Isle of Wight
PO31 7TA

Email: littlebloomroom.shop@gmail.com

By using our website and placing an order, you agree to these Terms & Conditions.

2. Ordering

All orders are subject to availability.
We reserve the right to refuse or cancel an order if products are unavailable or if we are unable to fulfil the order for any reason.
If we are unable to fulfil your order, we will contact you and provide a refund where appropriate.
It is your responsibility to ensure that all delivery details provided are accurate.

3. Product Information

Flowers are natural products and may vary in colour, size, shape and appearance from photographs displayed on our website.
Due to seasonal availability, certain flowers or containers may occasionally need to be substituted.
Any substitutions will be of equal or greater value and made in keeping with the overall style of the arrangement.

4. Pricing and Payment

All prices are displayed in Pounds Sterling (£).
Prices include VAT where applicable.
Payment must be made in full at the time of ordering.
We reserve the right to amend prices at any time, although changes will not affect orders already confirmed.

5. Delivery

Delivery is available only to addresses located on the Isle of Wight.
We will make every effort to deliver on the requested date but cannot guarantee specific delivery times unless expressly agreed.
If the recipient is unavailable, we may leave the flowers in a safe place, with a neighbour, or contact the recipient to arrange delivery where appropriate.
Once flowers have been successfully delivered to the address provided, responsibility for the products passes to the recipient.
We cannot accept responsibility for delays caused by adverse weather, ferry disruption, traffic conditions, or circumstances beyond our reasonable control.

6. Cancellations

Orders may be cancelled up to 48 hours before the scheduled delivery date for a full refund.
Cancellation requests received less than 48 hours before delivery may not be eligible for a refund, as materials may already have been purchased and arrangements prepared.

7. Refunds and Complaints

Due to the perishable nature of flowers, any concerns regarding quality or condition must be reported within 24 hours of delivery.
Where possible, customers should provide photographs to help us assess the issue.
Refunds, replacements or partial refunds will be considered on a case-by-case basis.
This policy does not affect your statutory rights under UK consumer law.

8. Website Use

All content on this website, including text, photographs, logos and designs, remains the property of Little Bloom Room and may not be copied or reproduced without permission.
We make reasonable efforts to ensure the information on our website is accurate but cannot guarantee that all content is error-free.

9. Privacy

We use personal information solely for processing orders, providing customer service and improving our website.
We will not sell or share your personal information with third parties except where necessary to fulfil your order or where required by law.
Please refer to our Privacy Policy for further details.

10. Limitation of Liability

To the fullest extent permitted by law, Little Bloom Room shall not be liable for any indirect or consequential loss arising from the use of our products or website.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion would be unlawful.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last Updated: June 2026

1. Who We Are

Little Bloom Room is a sole trader florist based in the United Kingdom.

Business Address:

41 Cross Street
Cowes
Isle of Wight
PO31 7TA

Email: littlebloomroom.shop@gmail.com

2. Information We Collect

When you visit our website or place an order, we may collect:

Your name
Billing address
Delivery address
Email address
Telephone number
Order details
Payment information (processed securely by our payment providers)
Website usage information through cookies and analytics tools

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Arrange and complete deliveries
Contact you regarding your order
Respond to enquiries
Improve our website and services
Comply with legal and tax obligations
Measure the effectiveness of our advertising

4. Legal Basis for Processing

Under UK GDPR, we process your personal data because:

It is necessary to perform our contract with you when you place an order.
It is necessary for our legitimate business interests.
It is necessary to comply with legal obligations.
You have provided consent where required.

5. Payments

Online payments are processed securely through Wix Payments and associated payment processing partners.

In-store payments may be processed using SumUp.

We do not store your full payment card details.

6. Analytics and Advertising

We use Google Analytics to help us understand how visitors use our website.

We may also use Meta (Facebook and Instagram) advertising tools, including the Meta Pixel, to measure advertising performance and show relevant advertisements.

These services may collect information about your browsing activity on our website. Non-essential cookies are only used where you have provided consent.

7. Sharing Your Information

We may share personal information with:

Wix and website service providers
Payment processors
Delivery partners where necessary
Professional advisers
Government or regulatory authorities where required by law

We do not sell your personal information.

8. Data Retention

We retain personal information only for as long as necessary to fulfil orders, maintain business records and meet legal obligations.

9. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data where applicable
Restrict processing
Object to processing
Request transfer of your personal data

To exercise any of these rights, please contact us at littlebloomroom.shop@gmail.com.

10. Security

We take reasonable steps to protect personal information from unauthorised access, misuse or disclosure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

12. Contact

Little Bloom Room

41 Cross Street
Cowes
Isle of Wight
PO31 7TA

Email: littlebloomroom.shop@gmail.com

COOKIE POLICY

Last Updated: June 2026

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and improve your browsing experience.

How We Use Cookies

Little Bloom Room uses cookies to:

Ensure the website operates correctly
Remember your preferences
Analyse website traffic and visitor behaviour
Improve website performance
Measure advertising effectiveness

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled through our website.

Examples include:

Shopping basket functionality
Checkout and payment services
Security and fraud prevention
Website navigation

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website.

These cookies may collect information such as:

Pages visited
Time spent on the website
Device and browser information
Approximate location

Analytics cookies are only used with your consent.

Advertising Cookies

We may use Meta (Facebook and Instagram) advertising tools to:

Measure the effectiveness of advertisements
Build audiences for advertising campaigns
Show relevant advertisements

Advertising cookies are only used with your consent.

Managing Cookies

When you first visit our website, you will be asked whether you wish to accept non-essential cookies.

You can also manage or delete cookies through your browser settings at any time.

Please note that disabling certain cookies may affect website functionality.

Third-Party Services

Our website may use cookies from trusted third parties including:

Wix
Google Analytics
Meta (Facebook and Instagram)

These providers may process information in accordance with their own privacy policies.

Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page.

Contact

Little Bloom Room

41 Cross Street
Cowes
Isle of Wight
PO31 7TA

Email: littlebloomroom.shop@gmail.com

DELIVERY & RETURNS POLICY

Last Updated: June 2026

Delivery Information

Little Bloom Room currently delivers to addresses on the Isle of Wight only.

Delivery Days

Deliveries are available on selected days as shown during checkout.

While we will always do our best to deliver on your requested date, delivery times cannot be guaranteed unless specifically agreed in advance.

Delivery Addresses

Please ensure that all recipient details, including address and contact information, are accurate when placing your order.

We cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

If the Recipient Is Not Home

If the recipient is unavailable at the time of delivery, we may:

Leave the flowers in a safe place at the delivery address;
Leave the flowers with a neighbour where appropriate; or
Attempt to contact the recipient to arrange delivery.

Photographic proof of delivery may be taken where appropriate.

Once delivery has been completed to the address provided, responsibility for the flowers passes to the recipient.

Adverse Conditions

Occasionally, circumstances beyond our control may affect deliveries, including:

Severe weather
Ferry disruption
Road closures
Traffic delays
Other unforeseen events

In such circumstances, we will make every reasonable effort to complete delivery as soon as possible.

Flower Availability & Substitutions

Flowers are seasonal and subject to availability.

Images shown on our website are intended as a guide only. As flowers are natural products, colours, varieties and arrangements may vary slightly.

If a particular flower, foliage or container is unavailable, we reserve the right to substitute it with an item of equal or greater value while maintaining the overall style and quality of the arrangement.

Order Cancellations

Orders may be cancelled up to 48 hours before the scheduled delivery date for a full refund.

Unfortunately, cancellations requested within 48 hours of delivery may not be eligible for a refund, as flowers and materials may already have been ordered or arrangements prepared.

Cancellation requests should be sent to:

littlebloomroom.shop@gmail.com

Returns & Refunds

Due to the perishable nature of flowers, we are unable to accept physical returns.

If you are unhappy with your order, please contact us within 24 hours of delivery.

Where possible, please include:

Your order number
A description of the issue
Photographs of the flowers

We will review each case individually and may offer:

A replacement arrangement
A partial refund
A full refund where appropriate

Refunds are issued at the discretion of Little Bloom Room and in accordance with your rights under UK consumer law.

Little Bloom Room

41 Cross Street
Cowes
Isle of Wight
PO31 7TA

Email: littlebloomroom.shop@gmail.com